Support
StreetProof is a map-first running app. Here's help with the common questions, plus a way to reach us if you're stuck.
StreetProof runs on iPhone, with an optional Apple Watch app. There's no Android or web version at this time.
Tap the start button to begin. Tap end to stop.
Open Menu → Workout Options and set Activity Type to Walking before you start. Every workout you record after that will be saved as a walk until you change the setting back.
The default is Running, so if you switch back and forth between running and walking, remember to update this setting each time you change activities.
Yes. On the phone, Menu → Workout Options lets you pick what appears in each slot of the in-run metrics bar. On the watch, open Settings → Active Run Metrics to choose up to four stats and emphasize the one you care about most.
Yes, everything lives in Menu → Map Options. Activity Types picks which workouts appear: runs by default, plus walks and bike rides, including ones imported from Apple Health. Past Routes shows or hides all your past routes with one switch, and My Pins toggles your own pins. With StreetProof+, the Proof Pins section adds separate switches for uncompleted and completed pins.
The watch has its own set of layer switches in its Settings, so you can run a clean map on your wrist and a full one on your phone.
My Pins are your own markers. Drop one on any spot you want to hit on a run: a missed street (if you don't have StreetProof+), a place to stop for water, a spot you want to eat at after your run.
To edit, go to Menu → Map Options and tap Edit My Pins. You're back on the map in edit mode: tap anywhere to drop a pin, tap a pin to delete it, or press and drag one to move it. Tap the My Pins pill to pick a color for all your pins. Your pins and color carry over to your watch automatically, and you can tap the X to exit edit mode.
StreetProof tracks your splits at every mile, or every kilometer if you switch units in Menu → Workout Options.
On the Apple Watch, you can get a notification at each split: vibrate, an on-screen alert, or both, set in the watch app's settings. With StreetProof+, each split can also be spoken out loud as you run.
After the run, your splits are on the workout's Metrics tab in Menu → History. One quirk: Apple limits third-party apps from using their split format in Apple Fitness, so your splits display there as laps.
Yes. StreetProof works on iPhone alone: start a run, keep your phone with you, and the app records your route. The Apple Watch companion is optional.
Yes. The Watch app is designed to work independently if you have a cellular Apple Watch, so you can leave your phone at home and still have the full live-map experience on your wrist.
Without cellular, the Watch still records GPS and syncs to your iPhone when reconnected (so your workout will save fine), but the live map view on the Watch requires either cellular service or your iPhone within range.
Nope. If you already have a running app you love, keep using it. Any workout with a GPS route that gets saved to Apple Health (whether from Apple Fitness, Strava, Nike Run Club, or anything else) shows up in StreetProof automatically. Your past routes appear on the map, and with StreetProof+ those runs count toward your Proof Pin coverage too.
Even without recording a single workout in it, StreetProof gives you the full map view of everywhere you've been, your workout history with route visuals, and all the stats and splits from every run.
Apple Health is StreetProof's data foundation: the app pulls your existing workouts from it and writes new ones back to it. If your current app already saves workouts to Apple Health (many popular running apps do), there's nothing special to do; your runs show up in StreetProof automatically. The steps below are only for history that isn't in Apple Health already.
If yours isn't, start in your platform's settings or support pages. Most popular workout platforms offer a bulk export of your data, usually as GPX, TCX, and/or FIT files.
Then let FitFerry do the heavy lifting. It's our next app (coming soon from Reforged Studio) built for exactly this: bulk import individual files or a whole zip of them straight into Apple Health. Once your history lands there, your past routes show on your map, and with StreetProof+ they count toward your Proof Pin coverage; everything StreetProof has to offer, backed by every run you've ever done.
Want to take your data elsewhere someday? Both StreetProof+ and FitFerry offer export too, individual and bulk. Your runs are yours.
Open Settings on your watch app by tapping the gear icon. You'll find map layers (past routes, My Pins, and with StreetProof+, Proof Pins with per-city control), custom routes to show or hide, split notifications (vibrate, an on-screen alert, or spoken with StreetProof+), run display options like starting on the metrics screen or adding distance and time to the map screen, your in-run metric slots, and a Sync Now button to pull the latest from your phone.
StreetProof+ is an optional upgrade that turns your map into a game and adds a few power features:
- Proof Pins: every block in your cities gets a pin. Run the street and the pin is yours; watch your map fill in run by run.
- Progress by city: completion percentages, pin counts, and a coverage map for every city you're working on.
- Scan & Suggest: run somewhere new, and a quick scan notices and offers to add that city's pins.
- Custom routes: map out new ground with your pins and past runs in view, then follow along live on your phone or watch.
- Spoken splits: mile and pace in your ears, no glancing at your wrist.
- GPX export: take your runs with you, including ones imported from Apple Health.
Custom routes are for planning your run before you head out the door. Open Menu → Custom Routes and draw right on the map: tap to extend the route, drag to reshape it, and undo if you change your mind. The total distance updates as you draw, so you can build exactly the miles you want, and your pins and past runs stay in view while you plan.
Saved routes sync to your watch and appear as a map overlay during a run on either device, so you can follow along as you go. On the watch, choose which routes show in Settings → Custom Routes.
Two options: $4.99 a year with a 7-day free trial, or $19.99 once for lifetime access with no subscription at all. You'll find the upgrade anywhere you see the StreetProof+ badge in the app; Menu → Progress is the easiest place to start.
The trial runs on the yearly plan: everything unlocks free for 7 days, and you're only charged when the trial ends. If it's not for you, cancel any time before then in your iPhone's Settings (tap your name → Subscriptions) and you won't pay a thing.
You never pay twice. Your purchase is tied to your Apple ID: open Menu → Progress, tap Get StreetProof+, then tap Restore Purchases. The app unlocks and runs a short setup that scans your run history and lights your map back up. Your Proof Pin progress is rebuilt from your workouts, so nothing is lost.
App Store purchases are billed by Apple, so refunds go through Apple too. Sign in at reportaproblem.apple.com, find the purchase, and request a refund. Apple reviews and decides these directly.
And if something in the app drove you to a refund, we'd genuinely like to know. Email us.
Proof Pins are the heart of StreetProof+. Every block in your cities gets a pin at its center. Run the street and the pin flips from uncompleted to completed. The proof is yours, and when you've covered them all, so is the city.
Pins are dropped by algorithm, not scouted on foot. Use your head out there: skip any pin you can't reach safely, stay alert, and stay visible.
Open Menu → Progress and tap the + (or go through Menu → Map Options → Manage Cities). On the Add tab, search for a city. If its pins are ready, tap Download and you're set. If we haven't built that city yet, tap Request and we'll place its pins for you; new cities can take some time, and yours appears automatically when it's ready. StreetProof covers US cities and towns, from the biggest cities down to small unincorporated communities.
Scan & Suggest does the searching for you: it looks through your run history, finds the cities you've been running that don't have pins yet, and lets you add each one with a tap.
Auto-Add Cities saves you a step. When it's on, finishing a run in a new area automatically adds that city's Proof Pins to the app, so your Progress page and pin stats in Workout Details just update on their own. No need to open Manage Cities or search for it yourself.
It's on by default for StreetProof+ users. If you'd rather add cities by hand, toggle it off in Menu → Map Options. You can still add any city manually through Map Options → Manage Cities or the + button on the Progress page.
Menu → Progress is your coverage, city by city: each row shows the city's completion percentage, how many pins you've completed, and a mini-map of your coverage so far. Finish a city and it moves to your completed shelf up top. Tap any city for the full picture: a coverage map of the whole city, plus pins remaining, runs, and distance there.
Open any run from Menu → History and check the Metrics tab. The Proof Pins card shows the pins that run completed, plus its Explore Score: a ring showing how much of the run was new ground (green) versus streets you'd already proofed (blue). A high score means you were out exploring; a low one means a familiar loop. Both count.
Pins are placed by algorithm, so occasionally one lands somewhere that doesn't make sense. You can flag it right from the map, and your feedback helps us make the packs better for everyone.
With Proof Pins visible on the map, tap Pin Feedback in the bottom-right corner. Confirm you'd like to report a pin, then select a reason:
- Temporarily closed (e.g., construction)
- Private or closed road
- Not safe to run here
- Street doesn't exist
Tap Submit and you're done. The reported pin is shaded on your map while we review the report. If we confirm the issue, the pin is dropped from the publicly available pack so no one else runs into it. We really appreciate the help keeping the pins accurate.
StreetProof shows workouts from Apple Health that include GPS route data. Workouts without route data (for example, indoor workouts or workouts from apps that don't save routes to Health) won't appear on the coverage map.
If a workout still isn't showing, open Menu → History and tap the refresh button, and make sure StreetProof has all the permissions it asks for. You can check them in Menu → Support; changes are made in the iPhone's Settings app under Privacy & Security.
Still missing? See the next question for a full resync.
Open Menu → Support and tap Resync All from HealthKit. It re-checks Apple Health for every workout with a route and imports anything that's missing. It's safe to run: existing workouts are preserved, and nothing is deleted.
Open Menu → Support and tap Reprocess All Proof Pins. It rebuilds your coverage from scratch from your workout history and selected activity types, so your map and Progress numbers come back correct. It's safe to run, and nothing is deleted.
A few reasons a place might not be available:
- Proof Pins are currently US-only, covering cities, towns, and communities across all 50 states, DC, and Puerto Rico.
- Some places don't have clearly defined boundaries in the public map data we use to build pin packs. If we can't find a boundary, we can't generate pins for it.
- Some rural or unincorporated areas that aren't a recognized named community won't have a pin pack. A run in one of those areas still shows on your map and saves to your history, but it won't count toward any city's coverage.
Route syncing sometimes takes a few minutes, especially after a Watch-only workout, so give it time before assuming something's wrong. Don't delete the workout from Apple Fitness just because the route is missing.
If the route still hasn't appeared after a while, make sure your Apple Watch is near your iPhone (for Watch-only workouts) and open both StreetProof and the StreetProof Watch app; syncing happens when the two can talk. If that doesn't work, restarting both devices usually does the trick. Still missing? Email us.
Give it a few seconds, then close and reopen the app. If it still shows locked, open the upgrade screen and tap Restore Purchases, which re-checks your purchase with Apple and unlocks on the spot. If it's still stuck after that, email us and we'll sort it out.
Email hello@reforged.studio with a description of what happened. Including your iPhone model, iOS version, and what you were doing when it happened helps a lot.
Workouts are stored in Apple Health. Open the Fitness app or Health app to delete them; note that this is generally permanent and the workout cannot be recovered. Deletions there will be reflected in StreetProof.
With StreetProof+, yes: as GPX files, the standard route format most running apps and sites can read. Open Menu → History, tap the export button in the top corner, select the runs you want, and tap Export. Works for runs recorded in StreetProof and ones imported from Apple Health.
Workouts saved to Apple Health stay there and remain in the Fitness app. My Pins and app settings are removed with the app.
If you reinstall, your StreetProof+ purchase restores free (see the StreetProof+ section above), and your Proof Pin progress is rebuilt from your workout history during setup. The streets you've run stay proofed.