Support

StreetProof runs on iPhone, with an optional Apple Watch app. On iPhone Duo it uses both screens and works half open. There's no Android or web version at this time.

Four tabs along the bottom: Map, History, Progress and Menu.

• Map: every route you've run. Layers and Map Explorer are at the top right. On the map, the first tab is the green Run button that starts a run; from any other tab it reads Map and brings you back.
• History: every workout as a list or a calendar, with filters, and the Export button for GPX and CSV.
• Progress: your Proof Pin coverage, city by city, and the + for adding cities.
• Menu: Custom Routes, Shoes and Location Beacon, then Settings and Support.

Each tab remembers where you left it. During a run the tabs give way to the run controls.

Yes, on both screens. The tabs sit in a column down the right edge, beside the map's buttons and, during a run, the run controls.

On the inner screen, History and Progress show the list on the left and the run or city you tap on the right. Proof puts the picture on one side of the fold and its options on the other, and after a run the card sits on the left with your route on the right. Half open, nothing sits in the fold.

On the map, tap the green Run button, then Go. Before you tap Go, the settings button beside it lets you check your activity, your in-run metrics and Auto-Pause, plus split announcements, Proof Pin Sound and Location Beacon with StreetProof+. Anything you change there is saved to Settings too. Tap × to back out.

During the run, your three chosen stats sit above Pause, End Run and Lock. To finish, tap End Run, then End Run again on the card that asks (or Keep Going).

When you're done, a card shows the run's distance, time and pace (plus your new pins and your city's progress with StreetProof+), with Proof and Details one tap away.

On Apple Watch, tap Run on the watch's home screen, then Go. Before you tap Go, Quick Settings lets you switch between Run and Walk and check your metrics, Auto-Pause and alerts. Mid-run the map fills the screen; tap the pill at the bottom for your stats with Pause and End. To finish, tap End, then End Run on the card that asks.

Recording a workout needs iOS 26 or later. On earlier versions, the app still shows all your history.

Open Menu → Settings and set Default Activity to Walking before you start, or switch Activity to Walk in the run bar's settings before you tap Go. Every workout you record after that will be saved as a walk until you change the setting back.

The default is Running, so if you switch back and forth between running and walking, remember to update this setting each time you change activities.

The Apple Watch keeps its own activity: set it in the watch's Settings → Activity, or with the Run | Walk switch in Quick Settings before you tap Go.

Yes. StreetProof works on iPhone alone: start a run, keep your phone with you, and the app records your route. The Apple Watch companion is optional.

Yes. The Watch app is designed to work independently if you have a cellular Apple Watch, so you can leave your phone at home and still have the full live-map experience on your wrist.

Without cellular, the Watch still records GPS and syncs to your iPhone when reconnected (so your workout will save fine), but the live map view on the Watch requires either cellular service or your iPhone within range.

Nope. If you already have a running app you love, keep using it. Any workout with a GPS route that gets saved to Apple Health (whether from Apple Fitness, Strava, Nike Run Club, or anything else) shows up in StreetProof automatically. Your past routes appear on the map, and with StreetProof+ those runs count toward your Proof Pin coverage too.

Even without recording a single workout in it, StreetProof gives you the full map view of everywhere you've been, your workout history with route visuals, and all the stats and splits from every run.

Apple Health is StreetProof's data foundation: the app pulls your existing workouts from it and writes new ones back to it. If your current app already saves workouts to Apple Health (many popular running apps do), there's nothing special to do; your runs show up in StreetProof automatically. The steps below are only for history that isn't in Apple Health already.

If yours isn't, start in your platform's settings or support pages. Most popular workout platforms offer a bulk export of your data, usually as GPX, TCX, and/or FIT files.

Then let FitFerry do the heavy lifting. It's our app built for exactly this: bulk import individual files or a whole zip of them straight into Apple Health. Once your history lands there, your past routes show on your map, and with StreetProof+ they count toward your Proof Pin coverage; everything StreetProof has to offer, backed by every run you've ever done.

Want to take your data elsewhere someday? Both StreetProof+ and FitFerry offer export too, individual and bulk. Your runs are yours.

Open Settings from the watch app's home screen. It has four groups:

• Workout: your activity (Run or Walk), Metrics Display (one to three in-run stats, Larger First Metric, and Metrics-First to open every run on your stats with the map one tap away), Auto-Pause, and Location Beacon with StreetProof+.
• Alerts: splits (vibrate, on screen, or spoken with StreetProof+), and with StreetProof+ new pins and heart rate zone cues.
• Map: past routes, Businesses & Places, custom routes to show or hide, and with StreetProof+ Proof Pins with per-city control.
• From Your iPhone: a Sync Now button to pull the latest from your phone.

The Quick Settings on the Go screen change the same settings, so a change there sticks.

Yes — tap the Layers button at the top right of the map. The panel has three cards. Map picks the style (Standard, Muted or Satellite) and has the Businesses & Places switch. Routes has Past Routes, which shows or hides your history with one switch, and Multicolor beneath it, which draws each run in its own color instead of one shared route color, so overlapping runs are easy to tell apart. With StreetProof+, the Proof Pins card adds separate switches for uncompleted and completed pins.

The map shows runs by default. With StreetProof+, Menu → Settings → Coverage Activities chooses which activities appear and count: runs, walks and rides. On the free app, walks join your runs once you've set Default Activity to Walking.

The watch has its own set of layer switches in its Settings, so you can run a clean map on your wrist and a full one on your phone.

Yes. In the map's layers panel, Filter by Date shows the last 30 days, this year, the last 12 months, or a custom range you pick — it changes what's drawn on the map, never what counts toward coverage.

When a date filter is active, the map's Layers button fills in blue with a white ring, so you'll never wonder where your routes went.

The difference is intentional. The phone draws every run as its own separate route — however many runs you have, each one is its own line on the map. The watch instead combines your full running history into a single merged layer: everywhere you've run is shown, but that street you run down every week is only drawn once, cleanly, instead of multiple times on top of itself.

This keeps the watch map fast and readable at wrist size — street names stay legible instead of disappearing under stacked routes — and it lets your watch carry your entire running history no matter how large it grows.

All of your detailed route data is safely maintained on the phone and in Apple Health, and your last ten runs remain viewable as individual routes in Recents on the watch.

Map Explorer is a StreetProof+ feature for digging into your home map. Tap the binoculars button under the Layers button, then tap any route to highlight it and see that run's stats. Tap a Proof Pin to see how many times you've covered that block, when, and which runs did it.

Tap the Layers button on the map and use Businesses & Places in the Map card. On, the map shows Apple Maps' shops, restaurants and other places; off, it keeps to streets, parks and your routes. It's off by default and applies to the map on your iPhone.

That's Proof. Open it from the Proof button on a run's map (or on the card after a run), the Proof button on a city's map in Progress, or the trophy at the top of the home map's Layers panel. Choose a still image or a short video: a still shows things as they stand; a video replays how they got there, a run drawing itself in or a city filling up run by run.

Free: images of your routes and clips of a single run drawing itself, on Apple's maps or a plain background, with your title, stats and race results. StreetProof+ adds the fifteen colored maps, print sizes, Proof Pins, city exports, and replays of a whole city or your whole map. Indoor runs have no route, so they have no Proof button.

Proof's options sit in four groups under the picture, which updates as you choose. Content is what's in the frame (your route, your pins, or both). Look is the map or background and the route's color, with a glow and start and end markers for a single run. Text is a title, a subtitle and up to four stats, in nine fonts and a choice of layouts. Size is the shape: square, 4:5 or 9:16, plus print sizes up to 24 × 36 in with StreetProof+. Videos run 10 to 60 seconds.

StreetProof+ is an optional upgrade that turns your map into a game and adds a set of power features:

• Proof Pins: every block in your cities gets a pin. Run the street and the pin is yours; watch your map fill in run by run.
• Progress by city: completion percentages, pin counts, and a coverage map for every city you're working on.
• Map Explorer: tap any route or Proof Pin on your map to see the runs behind it.
• Location Beacon: every activity emails a contact you choose a link to follow along live.
• Custom routes: map out new ground with your past runs and pins in view, then follow along live on your phone or watch.
• Spoken splits and zone alerts: mile and pace in your ears, and a cue when you leave your target heart rate zone.
• Fresh Start: restart your coverage from a date you choose, without deleting anything.
• Shoes: track mileage across your rotation.
• GPX and CSV export: take your runs with you, including ones imported from Apple Health.
• Proof: colored maps and print sizes, Proof Pins on your exports, and replays of a whole city or your whole map filling in.

The complete running app: live route tracking, every route on your coverage map with layers and date filters, your full workout history with filters and the training calendar, including indoor activities, heart rate zones on every workout, detailed metrics and splits, race results, images and clips of your routes to share, Apple Health sync, and the Apple Watch app. No ads, no run limits.

Shoes is part of StreetProof+. Open Menu → Shoes (or Menu → Settings → Manage Shoes) to build your roster — add each pair, with a starting mileage if it's already been on the road. Assign a pair to any run from the workout's detail page, and mileage adds up automatically from your run history. Retiring a pair keeps its history; deleting one returns its runs to Unassigned.

Your roster syncs through iCloud, so it survives a new phone or a reinstall.

Custom routes are for planning your run before you head out the door. Open Menu → Custom Routes and draw right on the map: tap to extend the route, drag to reshape it, and undo if you change your mind. The total distance updates as you draw, and a layer bar on the drawing screen lets you flip past runs and Proof Pins on while you plan.

Saved routes sync to your watch and appear as a map overlay during a run on either device, so you can follow along as you go. On the watch, choose which routes show in Settings → Custom Routes.

Two options: $4.99 a year with a 7-day free trial, or $19.99 once for lifetime access with no subscription at all. You'll find the upgrade anywhere the app shows StreetProof+; the Progress tab is the easiest place to start.

The trial runs on the yearly plan: everything unlocks free for 7 days, and you're only charged when the trial ends. If it's not for you, cancel any time before then in your iPhone's Settings (tap your name → Subscriptions) and you won't pay a thing.

Your runs, your workout history, and every past route on your map are part of the free app — they stay right where they are. StreetProof+ features stop, including Proof Pins, custom routes, and Location Beacon. If you resubscribe, your coverage rebuilds automatically from your run history.

You never pay twice. Your purchase is tied to your Apple ID: open the Progress tab, tap Get StreetProof+, then tap Restore Purchases. The app unlocks and runs a short setup that scans your run history and lights your map back up. Your Proof Pin progress is rebuilt from your workouts, so nothing is lost.

App Store purchases are billed by Apple, so refunds go through Apple too. Sign in at reportaproblem.apple.com, find the purchase, and request a refund. Apple reviews and decides these directly.

And if something in the app drove you to a refund, we'd genuinely like to know. Email us.

StreetProof uses five zones, built from your own numbers rather than a formula alone. Open Menu → Settings → Heart Rate Zones to see your numbers and the five zones they produce.

Max Heart Rate can come from three places. From your activity works it out from your own hardest recorded efforts, and measures each run against the max you had at the time, so a run from years ago isn't judged by today's numbers. From your age uses the estimate for your age on each run's day. Enter it takes your own number — say from a real max test — and applies it to every run, however old.

Resting Heart Rate comes From Apple Health, or you can enter it, or choose Don't use, and your zones are then simple percentages of your max.

If a run has heart rate but no zones are set up yet, its Metrics tab asks for your birth year to get you started.

Your time in each zone appears on every workout's Metrics tab. Charts are computed on demand, so adjusting your zones updates past workouts too.

Zone alerts are a StreetProof+ feature, set on the Apple Watch: Settings → Alerts → Heart Rate Zones. Pick your target — one zone, a band of zones, or staying at or below (or at or above) a zone — then how each cue reaches you: Vibrate, Voice, Show, or any of them together. Show puts a card on screen with the cue, how far out of your zone you are, and where your heart rate sits across the five zones.

Under Extra Cues, Repeat reminds you while you stay out of your zone and Back in Zone tells you when you're back. Your zones come from your iPhone, so set them up there first; until then the watch's zone rows read Set up on iPhone.

Yes. On the phone, pick the three stats shown during a run in Menu → Settings → Metrics Display, or under Metrics in the run bar's settings before you tap Go. New pins is one of the choices with StreetProof+. On the watch, open Settings → Metrics Display (or Quick Settings before you tap Go) to choose one to three stats; Larger First Metric makes the first one bigger.

On iPhone, tap Pause under your stats; it turns into a green Resume. A pause you start stays until you tap Resume, so walking around won't end it.

Auto-Pause is on by default: it pauses a run recorded on your iPhone when you stop moving and picks up again when you move. Tapping Pause during an auto-pause turns it into one you end yourself. Prefer to pause only by hand? Turn Auto-Pause off in Menu → Settings, or in the run bar's settings before you tap Go. The change applies from your next run.

On Apple Watch, tap the pill at the bottom of the map and then Pause; tap Resume to carry on. A yellow edge around the screen shows the run is paused. The watch has its own Auto-Pause, on by default, in the watch's Settings → Workout or in Quick Settings before you tap Go; the iPhone's switch doesn't change it. During an auto-pause the watch reads Auto-Paused and picks up again by itself when you move.

A pause means you've stepped out of the run: waiting at a light, grabbing water, walking back to your door. So on a run recorded on your iPhone or Apple Watch, anything you do while paused, whether you paused by hand or Auto-Pause did, isn't part of it: no distance, no route line and no Proof Pins. Your distance, pace and map show only the running you actually did.

Yes: lock the map. Mid-run, tap Lock at the right of the run controls. The map stays on screen and ignores touches, and so do its buttons, Pause and End Run, so a stray tap in your pocket or hand can't change anything. Your stats keep updating.

To unlock, press and hold the Lock button (it reads Hold to unlock) for about a second. Locking the map doesn't keep your display awake; your iPhone's own Auto-Lock still applies.

StreetProof tracks your splits at every mile, or every kilometer if you switch units in Menu → Settings.

On the Apple Watch, you can get an alert at each split: a vibration, the split on screen, or both, set in the watch's Settings → Alerts → Splits. With StreetProof+, each split can also be spoken out loud as you run, on the watch (Voice, in the same place) or on your iPhone (turn on Announce Splits in Menu → Settings → Alerts or in the run bar's settings).

After the run, your splits are on the workout's Metrics tab, from the History tab. One quirk: Apple limits third-party apps from using their split format in Apple Fitness, so your splits display there as laps.

Yes. Indoor workouts — treadmill runs, stationary bike rides — appear in History alongside your outdoor ones, with their stats and splits. There's no route to draw, so they don't appear on the coverage map, count toward Proof Pins or have a Proof button — but the workout and all its numbers are there.

Open a run and look under details on its Metrics tab. Source is the app that recorded the run, as Apple Health reports it: StreetProof for runs recorded here, Apple Workout for runs from the Apple Watch Workout app, or the other app's name, such as Strava. When a workout was paired with gym equipment, such as a treadmill, it names the equipment instead.

It's read from the workout in Apple Health and never changed by StreetProof.

How intense a run was, on a 0–10 scale: your average heart-rate zone across the run, doubled — a run held in zone 3 scores a 6. It measures how hard you worked per minute, not how much total work you did — a 200-meter sprint scores higher than a slow 10-miler, while Training Load captures which one cost you more. It's a quick check to see if your easy run was easy — if it's an 8, slow down next time.

How much a run cost you: minutes in each heart-rate zone, weighted by the zone, so longer and harder both add up — a measure sports science has used for decades. The workout page charts your rolling 7-day load with a dotted guide 30% above your average over the last month — research on training ramp rates puts elevated injury risk right around that jump. Treat the guide as a caution line, not a rule, and never as a substitute for listening to your body.

Where a run ranks against your own history once hills, heat, and distance — the things you can't control — are factored out. 50 is your typical; races should land high, easy runs low. Because distance is one of the adjustments, it can compare runs that pace alone can't: it will tell you whether your half marathon was a better performance than your 5K.

Location Beacon is a StreetProof+ feature that lets one person you choose follow along while you're out. Set it up once from Menu → Location Beacon: add their email address, optionally your name, and pick how often each device checks in. From then on it's automatic — every activity you start emails them a link to a private live page. No arming, no extra taps at the start line, though you can switch it off or on from the run bar's settings before you tap Go. Each link expires after the activity, and its data is deleted from our server within 12 hours of the activity starting.

It works from your iPhone, or straight from a cellular Apple Watch with your phone at home.

Each activity, they get an email with a link that opens in any browser — no app, no account, no sign-in. The page shows your route so far, your current position, elapsed time, distance, and how long ago the last update arrived. When you finish, the page says so.

The link works only for that one activity and expires a few hours after you finish. Next activity, next email, fresh link.

Updates queue on your device and send when you're back in coverage, so the route fills back in rather than leaving a gap. The page always shows how long ago the last update arrived, so your contact knows exactly how current the map is.

Have them check spam first — and mark it "not spam" if it's there, which fixes future ones too. You can test the whole path anytime from Menu → Location Beacon with the Send Test Email button.

Proof Pins are the heart of StreetProof+. Every block in your cities gets a pin at its center. Run the street and the pin flips from uncompleted to completed. The proof is yours, and when you've covered them all, so is the city.

Pins are dropped by algorithm, not scouted on foot. Use your head out there: skip any pin you can't reach safely, stay alert, and stay visible.

Open the Progress tab and tap the + (or go through Menu → Settings → Manage Cities). On the Add tab, search for a city. If its pins are ready, tap Download and you're set. If we haven't built that city yet, tap Request and we'll place its pins for you; new cities can take some time, and yours appears automatically when it's ready. Search finds cities anywhere StreetProof supports: the US and 159 countries.

Scan & Suggest does the searching for you: it looks through your run history, finds the cities you've been running that don't have pins yet, and lets you add each one with a tap.

City progress and Proof Pins work in the US and 159 countries. Search finds cities anywhere in them, and a run in a new city adds it automatically.

Some very small territories and disputed areas aren't included.

Auto-Add Cities saves you a step. When it's on, finishing a run in a new area automatically adds that city's Proof Pins to the app, so your Progress tab and the pin stats on each run just update on their own. No need to open Manage Cities or search for it yourself.

It's on by default for StreetProof+ users. If you'd rather add cities by hand, toggle it off in Menu → Settings, under Proof Pins. You can still add any city manually through Settings → Manage Cities or the + button on the Progress tab.

The Progress tab is your coverage, city by city. Up top are your total pins complete, your cities and your gains over the last 30 days; each row shows the city's completion percentage, how many pins you've completed, and a mini-map of your coverage so far. Finish a city and it moves to your completed shelf up top. Tap any city for the full picture: a coverage map of the whole city, plus pins remaining, runs, and distance there.

Open any run from the History tab. At the bottom of its Map tab, the proof pins box shows the pins that run completed, plus its Explore Score: a ring showing how much of the run was new ground (green) versus streets you'd already proofed (blue). A high score means you were out exploring; a low one means a familiar loop. Both count.

Pins are placed by algorithm, so occasionally one lands somewhere that doesn't make sense. You can flag it right from the map, and your feedback helps us make the packs better for everyone.

With Proof Pins visible on the map, tap Pin Feedback in the bottom-right corner. Tap Yes to report a pin, tap the pin that's wrong, then select a reason:

• Temporarily closed (construction, etc.)
• Closed or private road
• Not safe to run here
• This street doesn't exist
• Something else (with a short note)

Tap Submit and you're done. The reported pin is shaded on your map while we review the report, and it keeps counting toward your coverage meanwhile. If we confirm the issue, the pin is dropped from the publicly available pack so no one else runs into it. We really appreciate the help keeping the pins accurate.

Fresh Start restarts your coverage from a date you choose — the day you moved, the day you decided to run every street, wherever you want the count to begin. Set it in Menu → Settings → Fresh Start: coverage counts from that date forward, and earlier routes draw dimmed on the map, on both iPhone and Watch. Your history is still there, just not counted.

One tap on Restore Full Coverage undoes it. Nothing is deleted either way.

StreetProof shows workouts from Apple Health that include GPS route data. Workouts without route data (indoor workouts, or workouts from apps that don't save routes to Health) won't appear on the coverage map — though they still show in History with their stats.

StreetProof checks Apple Health every time you open it, so if a new workout isn't there yet, switch away from the app and come back. Also check which activities your map shows (see "Can I customize what shows on my coverage map?" above), and make sure StreetProof has all the permissions it asks for. You can check them in Menu → Support → Permissions; changes are made in the iPhone's Settings app under Privacy & Security.

Still missing? See the next question for a full resync.

Open Menu → Support and tap Resync All from HealthKit. It re-checks Apple Health for every workout with a route and imports anything that's missing. It's safe to run: existing workouts are preserved, and nothing is deleted.

With StreetProof+, open Menu → Support and tap Reprocess All Proof Pins. It rebuilds your coverage from scratch from your workout history and selected activity types, so your map and Progress numbers come back correct. It's safe to run, and nothing is deleted.

A few reasons a place might not be available:

• Proof Pins cover the US and 159 countries. Some very small territories and disputed areas aren't included.
• Some places don't have clearly defined boundaries in the public map data we use to build pin packs. If we can't find a boundary, we can't generate pins for it.
• Some rural or unincorporated areas that aren't a recognized named community won't have a pin pack. A run in one of those areas still shows on your map and saves to your history, but it won't count toward any city's coverage.

Route syncing sometimes takes a few minutes, especially after a Watch-only workout, so give it time before assuming something's wrong. Don't delete the workout from Apple Fitness just because the route is missing.

If the route still hasn't appeared after a while, make sure your Apple Watch is near your iPhone (for Watch-only workouts) and open both StreetProof and the StreetProof Watch app; syncing happens when the two can talk. If that doesn't work, restarting both devices usually does the trick. Still missing? Email us.

Give it a few seconds, then close and reopen the app. If it still shows locked, open the upgrade screen and tap Restore Purchases, which re-checks your purchase with Apple and unlocks on the spot. If it's still stuck after that, email us and we'll sort it out.

Email hello@reforged.studio with a description of what happened. Including your iPhone model, iOS version, and what you were doing when it happened helps a lot.

Workouts are stored in Apple Health. Open the Fitness app or Health app to delete them; note that this is generally permanent and the workout cannot be recovered. Deletions there will be reflected in StreetProof.

With StreetProof+, yes, two ways: GPX files (the standard route format most running apps and sites can read) or a CSV spreadsheet with a row of stats per run. On the History tab's list, tap the Export button at the top right; the Export page opens (see the next question). It works for runs recorded in StreetProof and ones imported from Apple Health.

It opens full screen over History, with your runs grouped by month. It has its own filter: it starts from whatever History is showing, and changing it on the Export page leaves History as it was. Tap Select all to take every run the filter shows, or tap runs one at a time; the Export button counts your picks.

Then choose a format. GPX covers outdoor activities with a route: one run exports as a single .gpx file, several as a zip, and you're told if runs without a route were skipped. CSV gives a spreadsheet row per run, indoor runs included, with units that follow your Units setting. Tap Export and choose where to send it. Leaving the History tab closes the Export page.

Workouts saved to Apple Health stay there and remain in the Fitness app. App settings are removed with the app; your Shoes roster syncs through iCloud and comes back on reinstall.

If you reinstall, your StreetProof+ purchase restores free (see the StreetProof+ section above), and your Proof Pin progress is rebuilt from your workout history during setup. The streets you've run stay proofed.